Sunday, March 19, 2006
Rationing of Gas …
My hard luck… the new rules – regulations require me to possess a RATION CARD!
A Ration Card??? That’s what they want us to have as proof of address… if you don’t have get it from FCI (Food Corp of India) … and only then can I have the gas connection.
Problems… yes I have many…
First I don’t have time to pay a visit to FCI and get the so called ration card for myself … further I don’t have an address so temporary that even I don’t know when I am shifting next… moreover, what when I shift … get the change of address reflected on the ration card… and what if I change the state (if not just city)!
I am seriously confused with this policy of govt. for the distribution of the gas connection …
Monday, March 06, 2006
Meter Down…
hmmm… no I won’t tell you more… good thing is that there is no ‘bollywood’ masala – I mean stupid romance – running around trees – etc etc in the two hour drama… nor there is even more stupid climax … with villains around and hero saving the heroine from the bad guys…
However… there is a word of caution here… don’t take this as a comedy… though there are ample instances of subtle and obvious humor… and keep your brains off at home… otherwise it will be your meter down… :D
Wednesday, March 01, 2006
India Services Inc.
Caution: Cribs/ Frustration
India is positioning itself as the largest and foremost player in the service industry… increasing revenues also confirms the notion. We are moving aggressively into various elements of the services – banking, IT & Bio-Tech, IT enabled (BPO), tourism, healthcare, education, human resource hunting …
However, when we look into our own self … there is a huge gap in the services we provide internally to the resident customers…
Instances…
You visit your nearest ATM only to find that there is a huge queue with only one (out of 2 or 3) is working and to add the woe only Rs 100 bills are available. People who wanted to withdraw more than 5k need to repeat the process…
You are at the checkout counter of the nearest store – and the cashier is amusing himself with people around them… who cares for the people waiting… they have been waiting and they’ll wait some more…
You are in your favorite store (grocery/apparels/…) and the particular item you wanted is never there … and further the attendant is either unaware of the issue or cares a damn!
You visit a toy store only to find that the price-tag/label is wrong on the item… on notification, rather than apologizing you are faced with an aggression for creating a nuisance! Huh!!
You are sitting in a coffee shop – and just waiting…
You are sitting in a restaurant, and what you get is out of expectations… and you can’t do anything about it apart from paying for it…
You call on the helpline number… and keep waiting for the customer service folk to speak to you as they are attending other customers (for more than 10 mins…)…
You are shopping in a lifestyle showrooms (or any apparel’s store)… you select the shirt and wished to see if it was a good fit… you just can’t do a trial on that shirt!!!
You are supposed to receive the statements/bills by courier… it never reaches (though the service provider states that it has been delivered)… further if asked to speak to supervisor… the straight answer is NO! Another issue is that most of the customer helpdesk is outsourced the complaints never reaches to the service provider… no customer audit…
You applied for the credit card… you never heard from them afterwards… one fine day they re-appear and then facing the music … silence…
…
This is just a part of un-ending list… I thought of comparing the same with US processes and just realized that just because our legal system is so un-responsive/ time taking/ un-easy/ complex… the service provider enjoys his king stature… (while in US the service provider can be sued for all the above issues)… we need a revolution in our legal systems too…
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