Thursday, November 26, 2009

 

Bad taste @ Mainland China ...

On my first wedding anniv ... I thought to take D out ... given MC is supposed to be best in chinese cuisine it was the first option ... A cousin of mine also accompanied us ...

We were seated and I asked lemon chilli potatoes for starters ... by the time we would order the main course ... somehow ... Mr waiter thought we asked for fish instead of potatoes ... pls note that there was no mention of lemon chilli fish on the menu card which was there on the table ... the ladies (pure veg by taste) did find little different but not knowing the difference and thinking that potatoes could be cooked differently in MC ate couple of pieces... by the time I was finalizing the main course ... I looked at the dish... with little surprise as potatoes were supposed to look like french fries ... and not pakodas ... I cut the pieces... I was sure it was not potatoes ... looked more like fish ... and my one bite confirmed it was fish! ... I called the manager and asked it was veg ... he confirmed it was fish ...

I called for the waiter who took the order ... he said we asked for a fish ... I lost myself ... asked when in the pamphlet was mentioned lemon chilli fish ... the ladies - by now understanding that they ate non-veg - were now in a real bad taste and mood ... we simply walked off ...

just outside the gate, the manager came in rushing ... apologizing ... (begging almost) ... however, couldn't convince the ladies ... in the meantime I blabbed that it was my first anniv ... which was overheard by the neighboring restaurant ... we moved out for a while ... and after cooled off came to the neighboring restaurant - Flames and Grills ... a joint for Kababs ... (both veg and non-veg) ... the manager - though recognized- didn't make us feel that way ... made us comfortable and we asked for veg ... it was nice selection of veg kababs ... in between my bro also joined in ... we had nice time ...

while we were awaiting of our bill ... the manager came in with a small cake with a candle ... mentioning what has happened outside ... and wishing us happy anniv ... and to top that he said it was complementary dinner ... we were simply floored ... though we insisted on paying the bill ... they didn't budge ...

It was an evening we would not forget ... from one bad experience to one really touching one ... that's what I call a customer delight!!!


Comments:
Now we know how to get free dinners...
 
What happened at MC is rather common in Bangalore. After a visit to Chung-Wah in the 1st year, we never went back in last 6 years. There the managers did not even have the courtesy to apologize!

What happened at F&G is completely unheard of. Very rare and very valuable. Cherish it, man. And happy belated anniv :-)

Let's hope F&G grows and keeps up the service attitude! This was on Church Street? Typically we have enjoyed both the food and service at MC there...
 
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